Non-verbal communication made easy

Posted on Nov 11, 2012


Don’t forget the smile!

Here is an easy way to remember some basics of body-language and non-verbal communication.

In order to soften up someone you are talking to, just remember “SOFTEN.”


S – Smile (it is amazing what a genuine smile can do)

O – Open posture (not holding arms in front of your body)

F – Lean forward slightly (it shows interest)

T – Touch (depending on the circumstances, most experts recommend a light touch on the arms)

E – Eye contact (always essential… just don’t stare)

N – Nod (if you agree with something, show it)

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